Shipping FAQ's

When will you ship my item(s)?
  • All orders are subject to a processing period before they are shipped.
  • The majority of our items are shipped within 10 days of payment.
  • You will be notified via email when your item(s) have been shipped and provided a tracking number for your package.
When will I receive my item(s)?
  • Custom made print on demand apparel may take up to 20 days for delivery.
  • All other items will be delivered within approximately 3-4 weeks.
  • For our specialty and giveaway items, please allow up to 4-6 weeks for delivery; as they may be shipped from other countries.
  • International shipping and delivery times may take a little longer due to customs.
Where are your items shipped from?
  • Although our fulfillment house is located in USA, some of our specialty
    items may be shipped from our international partners around the globe.
If I order multiple items, will they be shipped in one package?
  • For logistical reasons, multiple items purchased in the same order may be sent in
    separate packages. We do this to so you don't have to wait for your items to be
    delivered in one package.
Can I change, cancel or receive a refund for my order?
  • If you wish to change, cancel or receive a refund for your order, you are allowed to do so only before your item has been shipped. Once we send your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.
  • Of course, we will always take your issue into special consideration on a case by case basis.
What if I receive a damaged or the wrong item?
  • If you have received the damaged or wrong product, please send image proof and
    we will either give you a refund or replace your product depending on your choice.
If you have any other questions, please email us at contact@essentialthangz.com
Thank you for being a customer and we appreciate your business.